This Agreement is entered into by and between Remember Your Event (a d/b/a of GEA Productions) ("Company") and the individual or entity making a booking ("Customer"). By completing a payment and checking the agreement box during checkout, or utilizing our equipment, Customer agrees to all terms below.
1. Services Provided
Company provides event entertainment services, including:
Audio Guestbook Rentals: Delivery/pickup or DIY rental of vintage-themed digital recording phones to capture guest audio notes, including post-event processing and digital file delivery.
Full-Service Event Support: Delivery, technical setup, on-site event monitoring, and teardown as specified in the booking confirmation.
Secondary Production Services: Venue lighting design/fixtures, Audio/Visual (AV) operator services, and live performance booking (DJs, MCs, musicians) provided in partnership with GEA Productions.
2. Booking, Payment, & Card Retention
Reservation: Booking is confirmed once full payment is received and these terms are accepted during checkout.
Card on File Authorization: Customer authorizes Company to save their payment method off-session via Stripe or PayPal to process post-event fees for unreturned, late, dirty, or damaged equipment as outlined in Section 5.
3. Cancellations, Rescheduling, & Refunds
14+ days prior to event: Eligible for a full refund (minus unrecoverable payment processing fees) or a 100% rescheduling credit that never expires.
4-13 days prior to event: Eligible for a 50% refund OR a 50% rescheduling credit that never expires.
0–3 days prior to event: NO REFUND. NO RESCHEDULING.
4. DIY Rentals: Pickup, Returns, & Deadlines
For DIY bookings, Customer is solely responsible for picking up, operating, and returning equipment.
Rental Return Deadline: 1:00 PM the day after the event unless an extended rental period is approved in writing, or else, a late return fee will be assessed (see below).
Late Return Fee: $100/day (up to a maximum of $300) for equipment returned after 1pm the day after the event. A minimal grace period may be honored, at Company's discretion.
Inspection Upon Receipt: Customer must inspect equipment at pickup. Any pre-existing defects or missing parts must be reported immediately via text/WhatsApp before the event begins, or equipment will be deemed received in good working condition.
5. DIY Rental Equipment Fees & Charges
Customer agrees that their card on file may be charged for any of the following occurrences:
| Violation | Fee Amount | Terms |
|---|---|---|
| Late Return | $100 / day | Assessed for returns after 1:00 PM the day after the event (Capped at $300 max). |
| Unreturned / Stolen | $300 | Assessed if phone/hardware is missing or not returned within 3 days. |
| Cleaning Required | $35 | Assessed for phones returned with food, liquid, dirt, or sticky residue. |
| Physical Scuffs / Damage | $50-$150 | Assessed for permanent scuffs, deep scratches, missing paint, or housing damage. |
| Total Loss / Destroyed | $300 | Full replacement fee charged if internal electronics are ruined or unit is unusable. |
6. Weather, Outdoor Use, & Care
Environmental Hazards: Weather can present high heat, humidity, rain, and sand, which can damage sensitive electronics. Customer agrees to never leave equipment outdoors in direct sunlight, rain, moisture, or standing water.
Overheating & Rain Damage: Water or heat damage resulting from unapproved outdoor exposure will be treated as total destruction ($300 replacement charge).
7. Full-Service Delivery & Venue Requirements
Venue Access: Customer must ensure Company staff has access to the venue at least 30 minutes prior to event start time and for 30 minutes after event end time. Company is not responsible if lack of venue access impacts our ability to provide services. Waiting time caused by venue lockouts or restricted access may incur a $35/hour fee.
Safe Environment & Power: Customer must provide a safe environment. Company reserves the right to pause service or remove gear if safety is threatened by severe weather, active water leaks, or dangerous crowd behavior.
8. Force Majeure (Unforeseen Events)
Neither party shall be liable for failure to perform under this agreement if caused by acts of God, extreme weather events (including hurricanes), natural disasters, epidemics/pandemics, government mandates, venue destruction/fires, or major road blockades beyond reasonable control.
In a Force Majeure event, Company will make every effort to reschedule the rental to a mutually agreeable date.
If rescheduling is impossible, a credit or refund will be issued.
9. Audio Privacy, Promotional Media Release, & Audio Data Retention
Promotional Media: Client grants Company permission to use short, anonymized, audio excerpts from guest recordings, as well as photos/videos of the equipment set up at the venue, for portfolio, social media, and promotional purposes. Company agrees that any audio used publicly will be strictly anonymized (names, highly personal identifying details, or private sensitive topics will be omitted or edited out).
Private Audio Records: Except for short, anonymized, promotional excerpts as described above, your full unedited event audio recordings shall be kept strictly private between Company and Client. Company will never sell or share full audio libraries with third parties.
Retention: Company will retain an archived digital copy of client's full audio recording for a minimum of 90 days. Company makes no guarantees of long-term audio retention. Client is responsible for downloading a copy of their audio file within the 90-day retention period.
Client can request that Company permanently delete their audio data at any time.
10. Liability & Indemnification
Customer assumes all risks associated with the possession and use of the equipment during the rental period. To the fullest extent permitted by Florida law, Customer agrees to defend, indemnify, and hold harmless Remember Your Event, GEA Productions, and its owners/operators from any claims, injury, property damage, or legal fees arising out of the use, misuse, or location of the rented equipment.
11. Contact Information
For assistance, late return alerts, or questions:
Email: contact@rememberyourevent.com
Live Support: Chat via WhatsApp on our website.
Last updated: July 2026