Terms of Service
Rental Agreement, Equipment Rules, & Service Policies
1. Services Provided
Company provides event entertainment and equipment rental services, including:
- Audio Guestbook Rentals: DIY pickup or full-service delivery of vintage-themed digital recording phones to capture guest audio notes, including post-event processing and digital file delivery.
- Event Enhancements: Delivery, setup, operation, and teardown of event lighting, cold spark fountains, and related services as detailed in your booking confirmation.
- Live Performers: DJs, MCs, musicians, performance artists, Audio/Visual (AV) technicians, and entertainment support services.
2. Payments & Refunds
A non-refundable 25% deposit is required to secure your booking.
The remaining balance is due 2 weeks before your event. Bookings made within 2 weeks of the event date must be paid in full at checkout.
Any amount paid above the deposit follows the refund schedule below.
Policy Schedule
The 25% deposit is never refundable. The percentages below apply only to amounts you have paid above that deposit. If you reserved with a deposit and have not yet paid your balance, no refund is due at any point.
| Timeframe Before Event | Refund of Amounts Paid Above the Deposit | Rescheduling Credit |
|---|---|---|
| 14+ Days Notice | Full Refund (100%) | Full Rescheduling Credit |
| 4 to 13 Days Notice | 50% Refund | 50% Rescheduling Credit |
| 0 to 3 Days Notice | No Refund | No Rescheduling |
* Refund and rescheduling percentages apply to amounts paid above the non-refundable 25% deposit.
Refund Processing
Refunds are processed directly back to your original payment method via Stripe. Depending on your financial institution, funds typically clear within 5 to 10 business days.
How to Request a Cancellation or Reschedule
To submit a cancellation or rescheduling request, contact us with your name & event date. We aim to respond within 24 hours on business days.
3. Booking, Payment, & Card Retention
- Reservation: Booking is confirmed once payment is received and these terms are accepted during checkout. Customer may reserve with a non-refundable deposit equal to 25% of the booking total, or pay in full.
- Balance Due: Any remaining balance is due no later than 14 days before the event date. Bookings made within 14 days of the event must be paid in full at checkout. Company will email a secure payment link as the balance due date approaches.
- Non-Payment: If the balance remains unpaid as of the event date, Company reserves the right to withhold services. Deposits are not refunded in the event of non-payment.
- Service Minimum: Events at venues 30 or more miles from Orlando are subject to a $375 service minimum, calculated before travel fees.
- Card on File Authorization: Customer authorizes Company to save their payment method off-session via Stripe to process post-event fees for unreturned, late, dirty, or damaged equipment as outlined in Section 3.
4. DIY Rental Equipment Fees & Charges
For DIY bookings, Customer is solely responsible for picking up, operating, and returning equipment.
Inspection Upon Receipt: Customer must inspect equipment at pickup. Any pre-existing defects or missing parts must be reported immediately via text/WhatsApp before the event begins, or equipment will be deemed received in good working condition.
Customer agrees that their card on file may be charged for any of the following occurrences:
| Violation | Fee Amount | Terms & Conditions |
|---|---|---|
| Cleaning Fee | $35 | Assessed for DIY rentals returned with food, liquid, dirt, or sticky residue. |
| Late Return Fee | $100/day | Assessed for DIY rentals returned after 1:00 PM the day after the event (capped at $300 max). |
| Physical Scuffs / Damage | $150 | Assessed for permanent scuffs, deep scratches, or housing damage. |
| Unreturned / Stolen Phone | $300 | Assessed if phone missing or unreturned within 3 days. |
| Total Loss / Destroyed | $300 | Full replacement fee charged if internal electronics are ruined or unit is unusable. |
| Unreturned / Stolen Sign | $200 | Assessed if neon sign is missing or unreturned within 3 days. |
5. Damaged & Missing Equipment Fees & Charges
Customer assumes responsibility for equipment that is damaged or stolen by their event guests.
Customer agrees that their card on file may be charged for any of the following occurrences:
| Violation | Fee Amount | Terms & Conditions |
|---|---|---|
| Uplight Missing or Damaged | $150 / low-profile $250 / max-power |
Assessed per unit missing or damaged. |
| Monogram Missing or Damaged | $350 | Assessed per unit missing or damaged. |
| Spotlight Missing or Damaged | $150 | Assessed per unit missing or damaged. |
6. Care, Weather, & Full-Service Requirements
- Environmental Hazards: Heat, humidity, rain, and sand can damage sensitive electronics. Customer agrees to never leave equipment outdoors in direct sunlight, rain, moisture, or standing water.
- Overheating & Rain Damage: Water or heat damage resulting from unapproved outdoor exposure will be treated as total destruction ($300 replacement charge).
- Venue Access: Customer must ensure Company staff has access to the venue at least 60 minutes prior to event start time and 60 minutes after event end time. Waiting time caused by venue lockouts may incur a $35/hour fee.
- Safe Environment & Power: Customer must provide a safe environment with adequate power. Company reserves the right to pause service or remove gear if safety is threatened by severe weather, leaks, or dangerous crowd behavior.
7. Force Majeure
Neither party shall be liable for performance failures caused by extreme weather (hurricanes), natural disasters, government mandates, venue fires, or major road blockades.
Full rescheduling credit will be provided in case of force majeure cancellation of event. 50% refund will be granted if rescheduling is impossible.
8. Indemnification & Liability
Customer assumes all risks associated with equipment possession. To the fullest extent permitted by Florida law, Customer agrees to defend and hold harmless Remember Your Event from any claims, property damage, or injuries arising from equipment use or misuse.
9. Media Release, & Audio Privacy
- Promotional Media: Client grants Company permission to use short, anonymized audio excerpts and setup photos/videos for portfolio/promotional use. Private or sensitive topics will always be omitted or edited out.
- Private Audio Records: Full unedited recordings are kept strictly private between Company and Client and will never be sold or shared with third parties.
- Retention & Deletion: Full event audio is archived for a minimum of 90 days. Clients are responsible for downloading their files within this window. Deletion can be requested at any time.
10. Contact Information
For assistance, late return alerts, or questions regarding your booking: